All About Fix Microsoft Surface Pro 4 Touch Screen Not Working

All About Fix Microsoft Surface Pro 4 Touch Screen Not Working

The Microsoft Surface Pro 4 is a popular and versatile device, loved for its powerful performance, sleek design, and touch screen capabilities. However, as with any electronic device, it is not immune to technical issues. One of the most common problems reported by users is the touch screen not working. This can be frustrating as it hinders the device’s primary function. In this article, we will discuss all there is to know about fixing the Microsoft Surface Pro 4 touch screen not working issue, from basic troubleshooting steps to advanced solutions. So, if you are facing this problem, read on to find out how to effectively resolve it and get your Surface Pro 4 back to working flawlessly.

Fix: Microsoft Surface Pro 4 Touch Screen Not Working

The Microsoft Surface Pro 4 is a popular 2-in-1 device that provides both the convenience of a laptop and the portability of a tablet. However, some users may experience an issue where the touch screen of their Surface Pro 4 stops working, making it difficult to use the device as intended. If you are facing this issue, here are some potential fixes that can help you get your touch screen back up and running.

1. Check for Updates
The first step you should take when facing any issue with your Surface Pro 4 is to check for updates. Microsoft regularly releases updates to fix various bugs and issues, including touch screen problems. To check for updates, go to Settings > Update & Security > Windows Update and click on “Check for updates.” If any updates are available, download and install them.

2. Restart the Device
A simple restart can sometimes fix touch screen issues on the Surface Pro 4. Press and hold the power button for 10-15 seconds until the device shuts down completely. Wait a few seconds, and then press the power button to turn it back on. Check if the touch screen is working properly after the device restarts.

3. Calibrate the Touch Screen
Sometimes, the touch screen may stop working due to improper calibration. To calibrate the screen, go to Settings > Devices > Touchpad and select “Calibrate.” Follow the instructions on the screen to complete the process.

4. Perform a Two-Button Shutdown
A two-button shutdown can help resolve touch screen issues caused by software glitches. Press and hold the power button and the volume up button simultaneously for 15 seconds. Release the buttons once the screen turns off. Wait a few seconds, and then power on your device again.

5. Uninstall Recently Installed Programs
If the touch screen stopped working after installing a specific program, try uninstalling it. Go to Settings > Apps > Apps & features, select the program, and click on “Uninstall.” Restart your device and check if the touch screen issue is resolved.

6. Update Drivers
Outdated or corrupted drivers can also cause touch screen problems on the Surface Pro 4. To update your drivers, go to Device Manager, expand the Human Interface Devices section, right-click on the HID-compliant touch screen, and select “Update driver.” You can also visit the Microsoft Surface support website to download and install the latest drivers for your device.

7. Reset the Device
If none of the above solutions work, you may need to reset your device. This will remove all your files and restore the device to its factory settings. Go to Settings > Update & Security > Recovery and click on “Get started” under the Reset this PC section. Follow the instructions on the screen to complete the reset process.

In conclusion, facing touch screen issues on your Surface Pro 4 can be frustrating, but most of the time, these issues can be resolved with a few simple steps. If none of the above solutions work, contact Microsoft support for further assistance.


In conclusion, if you are experiencing touch screen issues with your Microsoft Surface Pro 4, there are several troubleshooting steps you can take to fix the problem. From checking for updates, calibrating the screen, disabling third-party apps, to resetting the device, these solutions can help resolve the touch screen not working issue. It is important to also ensure that the hardware is functioning properly and there are no physical damages to the device. If the problem persists, contacting Microsoft support for further assistance or seeking professional help may be necessary. With these tips and solutions, you can easily fix the touch screen issue on your Microsoft Surface Pro 4 and continue to enjoy its features and functionality.

Leave a Reply

Your email address will not be published. Required fields are marked *